Do I sign a contract for an annual membership?
Yes, we will send you a contract to read through after our initial consultation. We need to receive a signed copy before we can proceed.
When does my membership begin?
Your membership actually starts from the first day of filming then for 12 months.
How do I pay for membership?
After initial payment for one month has been paid the remaining 11 months will be paid by standing order.
Do I have to renew after it expires?
No not at all, the choice is yours.
Can I purchase just one or two products instead of signing up to a membership?
Is everything all inclusive in the price?
Well it all depends on your project and what you want to achieve. We can discuss your requirements and explain the breakdown of our costs accordingly.
Do you offer any guarantee?
Yes we always guarantee our work.
Will I be able to carry over an annual membership if I've not used up all of my entitlements by the due date?
Unfortunately not, so please make sure you book in your production dates and get the most out of your 12 month plan.
Do you offer a partial refund if I have not taken all of my entitlements?
No, unfortunately not.
How is the finished product delivered?
By digital download via Dropbox or We Transfer, or physically on a USB or hard drive.
Will it be in High Definition or 4K?
Yes everything is filmed in HD or 4K and is broadcast quality.
Do you supply a sound recordist?
Yes for live recording of a concert and for larger shows we can record multiple tracks and monitor the inputs but in all cases we need to access outputs from the main sound desk
What do you supply?
We can either supply a full kit or use your kit, whichever you prefer. We film the event and record HD or 4K footage. You supply the recording media/hard drives. Price does not include editing, this can be added for £200 per day.
For Filming only are we responsible for the broadcast and sound?
Yes, you or your AV company will need to supply us with audio XLR feeds to the cameras if you want it recorded onto the hard drive in sync with the footage, unless you have other means of capturing the audio, or we can bring in a sound engineer to do this for you at an additional cost.
STORAGE & COPYRIGHT
What is the timescale for keeping the raw footage?
We store the raw footage for a period of one year on external drives.
What is the timescale for keeping the project files?
Once the job has been signed off by the client all project files (proxy and rendered) are deleted as these take up a lot of storage space.
What is the timescale for keeping the edited files?
We always keep a high definition copy of all projects we create in their final delivery form on external drives which are then archived for an unspecified period, but will exist as long as we remain in business.
Who owns the copyright?
Being the creator of the recorded material we own the copyright however in paying for our services you are also paying for the right to use the material in it's edited form only for your business and promotional purposes, or purposes discussed in agreeing the commission. No files we issue are permitted to be re-edited by you or your representatives, unless agreed, as this may compromise our creative and professional integrity.
INVOICING & TIMESCALES
When do you invoice the client?
Once a commission has been agreed we issue an invoice to confirm the basic terms, timescale and payment.
When is payment due?
We usually divide the total payment into two equal payments, the first due date is to initiate the project and the second due date is usually on completion.
What are the timescales for payment?
We usually state on the invoice the due dates or if it states TBC an invoice becomes payable 90 days after the work has been carried out, or if the client delays the completion date beyond 90 days which were not previously agreed.
Please note these FAQ's can change at any time without prior notice and are not exhaustive